General pairing troubleshooting

If you are having trouble pairing your Max Purifier at any point, we recommend doing the following:

• Factory reset your Max Purifier by pressing and holding both the Power and Mode buttons for roughly 10 seconds until the device resets itself. 
  • The lights on the purifier will light up briefly if done correctly.  
• Uninstall and reinstall the Wynd App.
• Restart your phone (turn off and back on).
• Move your Max Purifier as close to your router as possible and attempt the pairing process again.

If you need to contact customer support, please have the following ready:

• Make and model of your phone
• Wynd App version
  • This can be found in the Settings/Profile tab in your app

App Log file (Currently Android only)

• Your log file contains information from your phone and device during the pairing process.  This can be used by the developers to help determine where the pairing process is failing.
  • To send this, go to the Settings tab in your app and select Contact Us
  • This will attach your apps log file to an email which you can send to [e-mail]