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Troubleshooting

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  • When I take my tracker outside, the AQI doesn't match the outside AQI in the app.
  • My tracker blinked orange and then turned off.
  • My purifier blinked orange and turned off.
  • The light colors on my tracker don’t seem right.
  • My tracker won't turn on.
  • My purifier won't turn on.
  • I’m having trouble pairing my purifier with my mobile device.
  • I’m having trouble pairing my tracker with my mobile device.
  • My purifier disconnected from my mobile device and won’t connect anymore.
  • My tracker disconnected from my mobile device and won’t connect anymore.
  • My tracker is making a buzzing sound.
  • The air quality number on the app is jumping all over the place.
  • My purifier froze (it won't turn off).
  • My tracker froze (it won't turn off).
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